EliteEdge Cleaning – Website Terms & Conditions

 

 

Last Updated: November 2025

 

Welcome to EliteEdge Cleaning. By using our website or booking a service, you agree to the following Terms & Conditions.

 

 

 

1. Services

 

 

EliteEdge Cleaning provides domestic and commercial cleaning services, including regular cleans, deep cleans, carpet cleaning, steam cleaning and end-of-tenancy services.

All services are carried out to a professional standard using approved cleaning products and equipment.

 

 

 

2. Use of Customer Electricity & Water

 

 

You agree that our cleaners may use your electricity (for vacuums, steamers etc.) and your water supply (for mopping, steam cleaning, and carpet extraction).

If electricity or water is not available, the service may be limited or cancelled.

 

 

 

3. Access to Your Property

 

 

You must provide access at the agreed time.

If our cleaner cannot gain entry, a 50% cancellation fee may apply.

Access may be provided in person, via key safe, or by prior arrangement.

 

 

 

4. Pricing & Payment

 

 

Prices are confirmed at the time of booking.

Payment is required on completion, unless otherwise agreed.

End-of-tenancy and deep cleaning jobs may require payment upfront.

 

Accepted payments:

• Bank transfer

• Card (if enabled)

• Cash (only with prior agreement)

 

 

 

5. Cancellations & Rescheduling

 

 

• Cancellations within 24 hours may incur a 50% fee.

• Same-day cancellations may be charged 100% of the booking cost.

• You may reschedule free of charge with at least 24 hours’ notice.

 

 

 

6. Cleaning Expectations & Limitations

 

 

Our cleaners will deliver a high-quality clean, but we cannot guarantee:

• Removal of permanent stains

• Mould removal

• Restoration of heavily damaged or worn surfaces

• Results affected by age, previous products, or poor carpet/fabric condition

 

Report any issues within 24 hours so we can arrange a re-clean.

 

 

 

7. Health & Safety

 

 

For the safety of our staff:

• Cleaners cannot lift heavy furniture

• Cleaners cannot operate in unsafe environments

• Pets should be secured if required

 

We may refuse service if conditions are unsafe.

 

 

 

8. Liability

 

 

EliteEdge Cleaning holds Public Liability Insurance.

We are not liable for:

• Pre-existing damage

• Wear and tear

• Items not secured properly

• Discoloration from age or previous products

 

You must inform us of any delicate surfaces or areas that need special care.

 

 

 

9. Customer Responsibilities

 

 

You agree to:

• Provide access at the agreed time

• Ensure electricity and water are available

• Communicate any priorities before the clean

• Remove fragile or valuable items

 

 

 

10. Privacy

 

 

Customer details are used only for communication, booking, and service purposes.

We do not share your data with third parties unless required by law.

 

 

 

11. Updates

 

 

EliteEdge Cleaning may update these Terms & Conditions at any time. Changes will be posted on this page.

 

 

 

Contact Us

 

 

EliteEdge Cleaning

Phone: [your number]

Email: [your email]

Website: [your domain]