EliteEdge Cleaning – Website Terms & Conditions

 

 

Last Updated: 10th March 2026

 

Welcome to EliteEdge Cleaning. By using our website or booking a service, you agree to the following Terms & Conditions.

 

1. Services

 

EliteEdge Cleaning provides domestic and commercial cleaning services, including:

 

• Regular cleaning

• Deep cleaning

• End-of-tenancy cleaning

• Steam cleaning

• Carpet cleaning

• One-off cleaning services

 

All services are carried out to a professional standard using approved cleaning products and equipment.

 

EliteEdge Cleaning may provide services either through employed staff or independent partner cleaners operating within our service network.

 

 

2. Elite Edge Flex Service (Independent Partner Cleaners)

 

In some cases, EliteEdge Cleaning may assign a booking to an independent cleaner operating within the Elite Edge Flex network.

 

These cleaners operate as independent self-employed contractors and may carry out work on behalf of clients booked through EliteEdge Cleaning.

 

Independent cleaners:

 

• operate their own independent cleaning services

• are responsible for their own insurance and tax obligations

• may use their own equipment or approved equipment provided

 

EliteEdge Cleaning manages bookings and service standards but cleaning work may be performed by an independent contractor where applicable.

 

 

3. Use of Customer Electricity & Water

 

You agree that our cleaners may use your electricity (for vacuums, steamers etc.) and your water supply (for mopping, steam cleaning, and carpet extraction).

 

If electricity or water is not available, the service may be limited or cancelled.

 

 

4. Access to Your Property

 

You must provide access at the agreed time.

 

If our cleaner cannot gain entry, a 50% cancellation fee may apply.

 

Access may be provided in person, via key safe, or by prior arrangement.

 

If entry is not possible and the cleaner has arrived at the property, the booking may be treated as completed.

 

 

5. Pricing & Payment

 

Prices are confirmed at the time of booking.

 

Payment is required on completion unless otherwise agreed.

 

End-of-tenancy, deep cleans, and large bookings may require payment in advance.

 

Accepted payments include:

 

• Bank transfer

• Card payments (if enabled)

• Cash (by prior agreement only)

 

Late payments may result in suspension of future bookings.

 

 

6. Cancellations & Rescheduling

 

• Cancellations within 24 hours may incur a 50% fee

• Same-day cancellations may be charged 100% of the booking cost

• Bookings may be rescheduled free of charge with 24 hours notice

 

 

7. Cleaning Expectations & Limitations

 

Our cleaners aim to deliver a high-quality service. However, we cannot guarantee:

 

• removal of permanent stains

• mould removal

• restoration of damaged surfaces

• results affected by age or poor material condition

 

Cleaning results may vary depending on the condition of the property and surfaces.

 

Issues must be reported within 24 hours of service completion.

 

Where appropriate, a re-clean may be offered.

 

 

8. Health & Safety

 

For the safety of our staff and contractors:

 

• cleaners will not lift heavy furniture

• cleaners may refuse work in unsafe environments

• aggressive pets must be secured

 

Services may be refused or stopped if the working environment is unsafe.

 

 

9. Photography for Quality Control

 

For quality assurance and dispute protection, cleaners may take before and after photographs of areas cleaned.

 

Photos are used solely for service verification and internal quality control.

 

Photos will not intentionally include personal items or identifiable information.

 

 

10. Liability

 

EliteEdge Cleaning maintains Public Liability Insurance.

 

However, we are not liable for:

 

• pre-existing damage

• normal wear and tear

• damage caused by faulty fixtures or fittings

• items not properly secured or installed

• discoloration caused by age or previous cleaning products

 

Clients must inform us of any delicate surfaces or materials prior to the clean.

 

 

11. Limitation of Liability

 

To the maximum extent permitted by law, EliteEdge Cleaning’s liability for any claim relating to cleaning services shall be limited to the total value of the service provided.

 

EliteEdge Cleaning shall not be liable for indirect or consequential losses.

 

 

12. Damage Reporting

 

Any damage believed to have been caused during cleaning must be reported within 24 hours of the service.

 

Claims reported outside this period may not be accepted.

 

 

13. Customer Responsibilities

 

You agree to:

 

• provide access at the agreed time

• ensure electricity and water are available

• communicate any priorities before the clean

• remove fragile or valuable items before service

 

EliteEdge Cleaning is not responsible for items left unsecured in the property.

 

 

14. Privacy

 

Customer details are used solely for communication, booking, and service delivery purposes.

 

We do not sell or share customer data with third parties unless required by law.

 

 

15. Force Majeure

 

EliteEdge Cleaning shall not be liable for delays or cancellations caused by circumstances beyond our control, including but not limited to:

 

• severe weather

• transport disruption

• illness

• government restrictions

• emergencies

 

 

16. Updates to Terms

 

EliteEdge Cleaning may update these Terms & Conditions at any time.

 

Updated terms will be published on this page and apply to future bookings.

17. Independent Contractor & Partner Cleaners

 

EliteEdge Cleaning may assign certain bookings to independent partner cleaners operating within the Elite Edge Flex network.

 

These individuals operate as independent self-employed contractors and are responsible for their own working practices, insurance, and tax obligations.

 

EliteEdge Cleaning facilitates the booking and service standards but the cleaning service may be performed by an independent contractor.

 

Clients acknowledge that independent contractors may carry out services where appropriate.

 

 

18. Non-Solicitation of Cleaners

 

Clients agree not to directly hire, employ, or contract any cleaner introduced through EliteEdge Cleaning for private work outside the company for a period of 6 months following the last service.

 

If a client engages a cleaner directly during this period, a finder’s fee of £500 may apply.

 

This clause protects the business from staff poaching.

 

 

19. Property Condition Disclaimer

 

Cleaning services are provided based on the visible condition of the property at the time of service.

 

EliteEdge Cleaning is not responsible for damage caused by:

 

• fragile or poorly installed fixtures

• loose tiles, fittings, or appliances

• worn surfaces, ageing materials, or deteriorated sealants

• improper installation of fixtures or fittings

 

Clients should inform us of any delicate surfaces prior to cleaning.

 

 

20. Maximum Service Scope

 

Cleaning services are limited to the time booked.

 

If additional work is required due to heavy buildup, excessive clutter, or unexpected conditions, cleaners may prioritise areas based on the agreed checklist.

 

Additional time may be required to complete the full clean.

 

 

21. Valuables & Personal Items

 

Clients must secure or remove fragile, valuable, or sentimental items prior to the cleaning service.

 

EliteEdge Cleaning is not responsible for loss or damage to unsecured valuables left in the property.

 

 

22. Safe Working Environment

 

EliteEdge Cleaning reserves the right to refuse or discontinue services where cleaners encounter:

 

• unsafe conditions

• hazardous materials

• aggressive behaviour

• uncontrolled animals

• excessive clutter preventing safe work

 

Where a clean cannot continue due to safety concerns, the booking may still be chargeable.

 

 

23. Complaints & Re-Clean Policy

 

Any concerns regarding a cleaning service must be reported within 24 hours of the clean.

 

Where appropriate, EliteEdge Cleaning may offer a re-clean of the affected area.

 

Refunds are not guaranteed and are assessed on a case-by-case basis.

 

 

24. Photo Documentation

 

To protect both the client and the company, cleaners may take before and after photographs of areas cleaned.

 

These images are used solely for:

 

• service verification

• quality control

• dispute resolution

 

Photographs will not intentionally include personal or sensitive information.

 

 

25. Limitation of Liability

 

To the fullest extent permitted by law, EliteEdge Cleaning’s liability for any claim relating to cleaning services is limited to the value of the service provided.

 

EliteEdge Cleaning shall not be liable for indirect, consequential, or incidental damages.

 

​

 

Contact Us

 

 

EliteEdge Cleaning

Phone: 07404274601

Email: info@eliteedgecleaning.co.uk

Website: eliteedgecleaning.co.uk